FAQ

Yes, the safety drill is mandatory for all guests. Otherwise, your Costa Card will be blocked.

You will receive your Costa Card at check-in. To activate it, you must go to the card terminals within 24 hours after embarkation and register your preferred payment method. The system automatically assigns the same payment method to your cabin partner unless you actively deselect this option. In that case, your cabin partner must also register a payment method. Please note: for card payments, you need a real credit card, not a Visa debit card. For cash payments, you must deposit at least €50 as a security deposit. If you do not use it up, you will receive it back at the terminal before departure.

You travel with your suitcase to the terminal at the departure port. There you hand in your suitcase at the luggage drop-off during check-in. It will then be delivered directly to your cabin. Please make sure that the luggage tag is clearly attached to your suitcase. Luggage collection at airports, for example Munich or Berlin, is not possible.

On the day of arrival, helpful ATeams staff will be waiting directly at the activation terminals and will support you with the activation. This allows you to start your trip without worries.

Yes. If you have booked the special flight to Trieste from Leipzig or Dresden, the transfer between the airport and the ship, as well as the return transfer to the airport, is already included. This means you can board the ship – and return – in complete comfort.

The card will be blocked if it is not activated.

The ship manifest is a one- to two-page form with which the cruise line collects personal data and other important information from all guests before the trip. It is required for check-in and for the authorities.

Suitcase delivery can take until midnight. Even if your cabin neighbour has already received their suitcase, this does not mean that yours must already have arrived as well. If you have not received your suitcase by midnight, please contact reception.

Check-in for independent arrivals is available from around 11:00 am.

You will receive the detailed information about your journey to the ship about 14 days before the start of your trip by email or post from us.

You can book a parking space in Trieste directly via the terminal: Parking booking Trieste Terminal

Please note: Bookings for 2027 are not yet available.

There is neither a currency exchange service nor an ATM on board

Throughout the ship you will of course find enough well-maintained toilets without long distances.

On board you can use the laundry service for a small surcharge. The cleaning staff will be happy to take care of your laundry. There are no self-service washing machines or laundrette on board.

As long as the Costa Deliziosa is in port, except in Montenegro because it is not part of the EU, you can use your mobile data without problems. As soon as the ship leaves port, your mobile device automatically connects to the maritime mobile network, which experience shows is very expensive. Therefore switch off your mobile data connection immediately after departure. Calls, both outgoing and incoming, also cost many times more than your home tariff on the ship’s mobile network. Flat rates included in your mobile plan do not apply on the ship’s network. If you still want to surf online, you can book the WhatsApp package, social media package or full internet package. You can book the package you need at the IT Service Point or in your Costa App.

You can view your expenses at any time in the Costa App on your phone and on the smart TV in your cabin.

You will receive your onboard bill after the end of your trip in the Costa App. Alternatively, you can print it at the self-service terminals in the reception area before leaving the ship. If you have registered a credit card for your onboard bill, the amount will be charged automatically. If you chose cash payment and your Costa Card has a negative balance, you must settle the bill at the payment terminals before check-out and before leaving the ship; otherwise you will not be able to disembark.

The eastern Mediterranean is generally very calm.

The last bar or indoor disco closes at around 3:00 a.m.

Smoking is strictly prohibited throughout the indoor areas of our cruise ships. Smoking is permitted outdoors only in specially marked smoking areas. Please note that cigarettes and similar items must not be thrown overboard and must be disposed of in the ashtrays provided.

The cruise card serves as your room key, as identification when embarking and disembarking, and as a cashless payment method on board. You should therefore always carry it with you.

Sun loungers are available for free use in the outdoor areas on decks 9, 10 and 11. Please note that they cannot be reserved. You will receive your personal bath towel upon arrival in your cabin.

Throughout the trip, German-speaking support from ATeams travel service staff will be available on board. You are welcome to speak to them during the official consultation hours. If you have problems or questions, you can also contact the crew members at reception at any time.

No, unfortunately that is not possible. There are two fixed show times that are linked to the dining times in the restaurant. With the first dining time, you go to dinner at 6:00 p.m. and then attend the show in the theatre. With the second dining time, it is the other way round: first the show, then dinner. The shows are identical in content, so you will not miss anything. Participation is only possible at your assigned time.

If you ask nicely, certainly! Commercial photographers and media representatives must always be accredited by us in writing before the trip.

Yes, all shows as part of our Rock’n’Roll Cruise are included in the price. Please note: the theatre unfortunately does not have enough capacity to seat all guests at once. For this reason, there are two completely identical evening shows. Please attend the evening show in the theatre only at your assigned time. After the first show, we ask all guests to leave the theatre. The theatre will then be briefly closed and cleaned. Afterwards, all other guests can enjoy the second show.

You can book shore excursions via the Costa App, in the login area at mycosta.costakreuzfahrten.de/login-page.html or on board. Please note that popular excursions can sell out quickly.

Most artists are on board for the entire trip, but some accompany us only for a few days.

Yes, you can take part in the dance classes free of charge. Please note that the number of participants is limited.

A few weeks before the start of the cruise, there will be a registration form that you can use to sign up for the desired courses. You will receive the link to the form by email.

Guests with physical limitations and guests who need a wheelchair are admitted before all other guests and enjoy the shows from special reserved seats. Please come directly to the front of the queue before admission begins. Our staff will take care of you.

Please cancel your booking using the link in the confirmation email you received after booking the dance class. If you can no longer find this link, please send us an email. This gives other guests the opportunity to take your place.

Just come to the meeting point. There we can check whether any last-minute places are still available.

Sun loungers are available for free use in the outdoor areas on decks 9, 10 and 11. Please note that they cannot be reserved. You will receive your personal bath towel upon arrival in your cabin.

To give all guests the opportunity to enjoy both the restaurants and all events in a relaxed way, there are two fixed dining times in the main restaurants. This allows you to enjoy dinner at leisure and experience the artists up close. In the buffet restaurant you can eat during regular opening hours.

Yes, the safety drill is mandatory for all guests. Otherwise, your Costa Card will be blocked.

The safety drill must be completed by all guests in the first hours after embarkation. First watch the safety video in the Costa App or on your cabin TV; alternatively, briefings take place in the theatre. Then go with your life jacket to your personal muster station. Information on the location of your muster station can be found on your Costa Card or on the plan on your cabin door. Your participation will be registered on site by scanning your onboard card.

Smoking is strictly prohibited throughout the indoor areas of our cruise ships. Smoking is permitted outdoors only in specially marked smoking areas. Please note that cigarettes and similar items must not be thrown overboard and must be disposed of in the ashtrays provided.

To ensure your personal safety and the safety of all fellow travellers, dangerous or prohibited items are not allowed in hand luggage or checked luggage. These include weapons and weapon-like objects, explosives, flammable substances, irons, candles, drones, illegal drugs and other items that may pose a risk to safety on board. If in doubt, please contact us before departure.

The ship’s medical centre is considered a private practice. Billing via a health insurance card or an international health certificate is therefore not possible. In most cases, however, you can have the invoice reimbursed afterwards by your international health insurance, provided you have taken one out.

Guests with physical limitations and guests who need a wheelchair are admitted before all other guests and enjoy the shows from special reserved seats. Please come directly to the front of the queue before admission begins. Our staff will take care of you.

You can leave medication you have brought with you at the ship’s medical centre for refrigeration free of charge. In addition, you can borrow a cool bag against a deposit if you need the medication outside the medical centre’s opening hours.

If you get sick during the trip, you can visit the ship’s medical centre. For non-acute complaints, you can go there during regular opening hours. For urgent cases, emergency care is available around the clock. In life-threatening situations, disembarkation will be organised immediately and you will be taken to a specialist clinic as quickly as possible. Please take out international health insurance before travelling for such cases.

Various medical services are available on board. These include basic medical care and diagnostic examinations such as laboratory tests, including blood count, blood sugar and INR measurement, ultrasound, ECG and X-rays. First aid is also provided and travel-medical advice is offered, including prevention and treatment of sunburn. The onboard pharmacy stocks various medicines, including prescription medicines that can be obtained after consultation with an onboard doctor. You can also request sharps containers for proper disposal of syringes in your cabin. Please note that dental treatment is unfortunately not available on board. Costa can, however, arrange a dentist on land, for example during the next shore leave.

Please inform us of your allergies and intolerances after booking. Some time before the start of the trip you will receive a separate form from us, which you should complete and return.

All guests with allergies or food intolerances must dine in the main restaurant. Only there can special meals be served safely. Please speak to the service staff on board so that your requirements can be taken into account.

To get your suitcase safely off the ship, you have two options. You can either take it off the ship yourself, or place it fully packed and marked with the coloured ribbon in front of your cabin door by 1 a.m. on the day of departure. Our staff will then take it free of charge. You can collect it in the terminal after leaving the ship. Depending on disembarkation time and type of departure, such as car or flight, suitcases receive special coloured ribbons that will be delivered to your cabin the evening before. If you use this free service, you can enjoy the last hours on board without worrying about your luggage. Important: Please keep essential items such as medication and toothbrush in your hand luggage in your cabin. After handing in your suitcase, you will no longer be able to access it before you have left the ship.

You travel with your suitcase to the terminal at the departure port. There you hand in your suitcase at the luggage drop-off during check-in. It will then be delivered directly to your cabin. Please make sure that the luggage tag is clearly attached to your suitcase. Luggage collection at airports, for example Munich or Berlin, is not possible.

Found items can be handed in at reception.

During the trip, you can ask about missing items at reception. If you only notice the loss after leaving the ship, you can contact the customer centre at customercare@de.costa.it. If your suitcase is not in front of your cabin door on the day of arrival, please report the loss directly at reception. If you cannot find your suitcase at the end of the trip, please report this directly in the terminal, where Costa staff will be available before you leave the terminal.

Found items are forwarded to Costa Cruises’ lost property office. Please report the loss to the Contact Center. If your item is found, it will be sent directly to your home.

Please report any damage to your luggage immediately to the responsible staff in the terminal hall, regardless of whether the damage occurred in the port or on board. Then contact your travel insurance, if available. Damage must be reported and documented directly on site. Later complaints, for example once you are already back home, cannot be considered.

Suitcase delivery can take until midnight. Even if your cabin neighbour has already received their suitcase, this does not mean that yours must already have arrived as well. If you have not received your suitcase by midnight, please contact reception.

You will receive your onboard bill after the end of your trip in the Costa App. Alternatively, you can print it at the self-service terminals in the reception area before leaving the ship. If you have registered a credit card for your onboard bill, the amount will be charged automatically. If you chose cash payment and your Costa Card has a negative balance, you must settle the bill at the payment terminals before check-out and before leaving the ship; otherwise you will not be able to disembark.

To get your suitcase safely off the ship, you have two options. You can either take it off the ship yourself, or place it fully packed and marked with the coloured ribbon in front of your cabin door by 1 a.m. on the day of departure. Our staff will then take it free of charge. You can collect it in the terminal after leaving the ship. Depending on disembarkation time and type of departure, such as car or flight, suitcases receive special coloured ribbons that will be delivered to your cabin the evening before. If you use this free service, you can enjoy the last hours on board without worrying about your luggage. Important: Please keep essential items such as medication and toothbrush in your hand luggage in your cabin. After handing in your suitcase, you will no longer be able to access it before you have left the ship.

Yes. If you have booked the special flight to Trieste from Leipzig or Dresden, the transfer between the airport and the ship, as well as the return transfer to the airport, is already included. This means you can board the ship – and return – in complete comfort.

On the evening before the day of departure, the cash deposit terminals on board are switched to payout mode. There you can have your remaining credit paid out before leaving the ship. Please note: after leaving the ship, a payout is no longer possible.

Found items are forwarded to Costa Cruises’ lost property office. Please report the loss to the Contact Center. If your item is found, it will be sent directly to your home.

Please report any damage to your luggage immediately to the responsible staff in the terminal hall, regardless of whether the damage occurred in the port or on board. Then contact your travel insurance, if available. Damage must be reported and documented directly on site. Later complaints, for example once you are already back home, cannot be considered.

On the day before disembarkation, there will be a detailed information session about the disembarkation procedure.

No, bars are mainly for drinks. Depending on the daily offer, small snacks may be available.

Yes, an upgrade is usually possible at reception. However, we recommend booking the desired package before the trip to avoid waiting times and possible restrictions on board.

Yes, everyone in a cabin must book the same drinks package.

Yes, in the main restaurant you can only eat at your reserved time. However, if you don’t turn up, your table will remain reserved for the following days. For a traditional sit-down dinner, the main restaurant is the best choice. Alternatively, you can visit the buffet restaurant at any time.

No, a drinks package is optional. Drinks can be ordered individually on board at any time for a fee. Alternatively, you can book one of the drinks packages (e.g. ‘MyDrinks’ or ‘MyDrinks Plus’) in advance. When booking a suite (Suite, Panorama Suite or Grand Suite), the MyDrinks Plus package is already included.

Most bars close by 1:00 a.m. at the latest. In the disco or casino, however, drinks are often still available later.

No, non-alcoholic beer is not included in the ‘My Soft Drinks’ package.

Please contact us as early as possible so that we can take your preferred time into account. We will try to accommodate individual needs as best we can, but cannot guarantee this because availability is limited.

Room service, meaning food delivered to your cabin, is available 24/7 for an additional charge.

You can relax and wait until lunch from 12:00 p.m. or book room service for a small surcharge. Tip: feel free to use the cafeteria on deck 3.

Opening times may vary depending on the port. As a general rule:

Main restaurant: 07:00–10:00, 12:00–14:00, 18:00–22:00

Buffet restaurant: 06:30–11:00, 12:00–14:30, 16:00–17:00, 18:00–22:00

Feel free to download the Costa app, which displays all current opening times.

Breakfast is served in the main restaurant from 7:00 a.m. to 10:00 a.m. and in the buffet restaurant from 6:30 a.m. to 11:00 a.m.

Through room service you can order meals and snacks to your cabin at any time. However, on board there are only very few times when neither the main restaurant nor the buffet restaurant is open, so you will almost always be able to find something to eat.

If you haven’t booked a drinks package, coffee and tea are included at breakfast. Speciality coffees such as cappuccino or latte macchiato are not included.

At lunch and dinner in the buffet restaurant, juice and water, as well as coffee and tea, are available free of charge.

In the main restaurant, no drinks are included without a drinks package.

The tour price includes accommodation in the booked cabin category, as well as full board on board, comprising breakfast, lunch, afternoon snacks and dinner. Also included are the numerous top-class entertainment shows, as well as the exclusive programme of concerts, dance events and workshops, and parties. You are, of course, also welcome to make use of the numerous leisure facilities and pools on board. A warm welcome and German-speaking support from our ATeams travel service are also available to you at all times.

On board the Costa Deliziosa, there is a main restaurant on Deck 2/3, a buffet restaurant on Deck 9, and speciality restaurants such as the Samsara Restaurant on Deck 2, which serves light cuisine. Guests staying in suites dine in the Club Restaurant on Deck 10.

The following are not included: the drinks package (except in Suites, Panorama Suites and Grand Suites, where MyDrinks Plus is included), shore excursions, personal expenses, and spa treatments or visits to the on-board hairdresser. Medical treatment on board and any insurance cover are also not included in the tour price.

To give all guests the opportunity to enjoy both the restaurants and all events in a relaxed way, there are two fixed dining times in the main restaurants. This allows you to enjoy dinner at leisure and experience the artists up close. In the buffet restaurant you can eat during regular opening hours.

In principle, you are permitted to bring your own food on board if you have allergies or food intolerances. Please be aware of the import regulations of the various countries. Please also note that there are no facilities on board for refrigerating this food.

Yes, please enter your full name when booking exactly as it appears in your machine-readable travel document, such as your passport or identity card. Deviations can cause problems at check-in. Subsequent name changes are only possible for an additional fee.

You can access the ship manifest at www.mycosta.de using your Costa booking number. In principle, it can also be completed at the port, but we strongly recommend filling it in online before the trip so that check-in is faster.

Yes. If you have booked the special flight to Trieste from Leipzig or Dresden, the transfer between the airport and the ship, as well as the return transfer to the airport, is already included. This means you can board the ship – and return – in complete comfort.

The ship manifest is a one- to two-page form with which the cruise line collects personal data and other important information from all guests before the trip. It is required for check-in and for the authorities.

You will receive the detailed information about your journey to the ship about 14 days before the start of your trip by email or post from us.

Your travel documents will be available in the Costa online portal about 30 days before departure. Printing the documents is not strictly necessary, as you can conveniently use your mobile device for check-in. Only the luggage tag must be printed and attached to your suitcase.

Please inform us of your allergies and intolerances after booking. Some time before the start of the trip you will receive a separate form from us, which you should complete and return.

To ensure your personal safety and the safety of all fellow travellers, dangerous or prohibited items are not allowed in hand luggage or checked luggage. These include weapons and weapon-like objects, explosives, flammable substances, irons, candles, drones, illegal drugs and other items that may pose a risk to safety on board. If in doubt, please contact us before departure.

As long as the Costa Deliziosa is in port, except in Montenegro because it is not part of the EU, you can use your mobile data without problems. As soon as the ship leaves port, your mobile device automatically connects to the maritime mobile network, which experience shows is very expensive. Therefore switch off your mobile data connection immediately after departure. Calls, both outgoing and incoming, also cost many times more than your home tariff on the ship’s mobile network. Flat rates included in your mobile plan do not apply on the ship’s network. If you still want to surf online, you can book the WhatsApp package, social media package or full internet package. You can book the package you need at the IT Service Point or in your Costa App.

You need the app to receive information about the trip. In the app you will find information about restaurants and bars, excursions and activities, as well as useful extras such as an event calendar, the onboard account, the ship locator, weather, the daily onboard newspaper “Oggi a Bordo” and much more.

The Costa Cruises app is available for iPhones and Android smartphones and tablets. Simply search for “Costa Kreuzfahrten” in the Apple App Store or Google Play Store and start the free download.

After downloading the Costa App, you must register by email and create an individual password. Alternatively, you can also log in with your Costa booking number.

Once you are on board, connect to the free Costa Wi-Fi and enter the card number on your Costa Card, which is your cabin key, as well as your name. The app works without a Wi-Fi package.

Simply contact a staff member on site. You can find them at the internet stand on deck 3.